Last updated: 14th August 2023
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://brewoodskinclinic.co.uk website (the “Service”) operated by Brewood Skin Clinic (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Set out below are the business terms in which Brewood Skin Clinic provides a service to its clients.
Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Brewood Skin Clinic
Appointments
The nurse at Brewood Skin Clinic is trained in all the treatments on offer to a high standard and undertakes regular updates and Continual Professional Development, this is listed on the website.
Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:
Face treatments: All make-up removed prior to treatment.
Laser hair removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked for 4 weeks prior to laser hair removal.
Brewood Skin Clinic will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Brewood Skin Clinic will be rebooked as soon as convenient for the client.
If you are unable to attend your appointment, please contact us at least 48 business hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.
If you do not attend your appointment with no attempt made to let us know, this will result in a 100% charge or forfeiting a treatment (if a treatment plan has been purchased.)
Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge.
Please see Cancellation and Booking Protection Policy for more information.
Booking Protection Policy
To secure an appointment with Brewood Skin Clinic, in clinic, your credit or debit card details will be secured against every booking. This applies to single treatments, consultations, reviews and test patches.
You will need to accept these terms of Payment Protection Policy before proceeding with your appointment. No charge will be taken from your card up front prior to your attendance.
If you do not attend your appointment without letting us know and there is no attempt to reschedule or cancel within the 48 hours as set out in the cancellation policy, your card will be charged to the relevant amount in relation to your booking.For more information regarding cancellation charges, please refer to the cancellation policy.
Cancellation Policy
Our cancellation policy is in place to ensure that we can maximise our appointment availability for all of our clients. This ensures that we can offer a cancelled appointment time to a client who needs it.
Should you need to cancel or reschedule, we kindly ask that you telephone us at least 48 business hours before your appointment on 07565 002779.
Any cancellation within 48 hours will result in your treatment being redeemed (if part of a pre-paid treatment plan), or payment protection policy being applied, and your card will be charged. The below table indicates the charges within each notice period, which applies to pre-paid treatments from a package, single treatments, consultations, and other paid appointments.
Booking type
Single service or consultation – No show 100% (This applies to clients who do not attend their appointment, with no attempt to cancel.)
Single service or consultation – Within 24 hours 50% (This applies to clients who cancel or re-book within 24 hours and up to the appointment time.)
Single service or consultation – Within 48 hours 25% (This applies to clients who cancel or re-book within 48 hours to 24 hours prior to their appointment.)
Value packages – No show, or cancellation within 48 hours – Treatment forfeit (Clients with a value package will forfeit one treatment for every appointment that is cancelled in under 48 hours or a no show.)
The charge outlined above relates to the percentage value of the treatment booked. For ‘free’ consultation offers, reviews, and complimentary test patches this is set as the equivalent to the current deposit amount – £25 for Practitioners.
For further information, see the payment protection policy.
GoCardless Instalment option terms
By signing up to this Go Cardless agreement, you are agreeing to make the monthly payments as per the agreed plan on time. If payments are not made on time, treatments under the plan will stop and the Direct Debit Agreement will cease. No further treatments will take place until all payments are received in full. If for whatever reason you are unable to complete the direct debit instalments or your financial situation changes, please inform the clinic prior to missing a payment. If you decide to stop attending the clinic for your treatments, no refund will be given. If you fail to attend an appointment without giving a minimum of 48 hour’s notice the treatment costs. Be deducted from your plan.
Direct debits ahead run ahead of treatment. So that you will always be in credit at the clinic., until completion of the plan and treatments.
